Frequently Asked Questions – SA Home Furniture
Can I buy directly from the website?
Yes. SA Home Furniture is a normal online store. Add an available product to your cart and complete checkout. The quotation feature is optional and may be enabled or disabled by the store.
What payment method is available at checkout?
The currently available payment method is shown during checkout. After placing your order, follow the official payment instructions and use your order number as the payment reference where requested. Your order may remain on hold until payment is confirmed.
What is the quotation option for?
When enabled, Add to Quote is an additional way to request assistance with multiple products, quantities, specifications, stock, delivery or other order requirements. It is not required for a normal cart purchase.
Why might I not see Check Availability?
The Check Availability button is an optional store feature and is disabled by default. Where stock needs confirmation, the product information or our team will explain that before fulfilment.
How do I know whether a product will fit?
Check the Product Information section for verified dimensions, materials, finishes, weight, capacity and other available specifications. If a critical measurement or load rating is not published, ask us to confirm it before ordering rather than relying on an estimate.
Do you deliver?
Delivery availability, charges and lead times depend on the product, destination, quantity and access conditions. Product-specific free-delivery promotions apply only according to the conditions displayed with that offer.
How long does delivery take?
Lead times vary by stock status, supplier, destination and product size. Where a verified dispatch or lead-time estimate is available it may be shown on the product page or confirmed in your order communication.
Can I return an item?
Eligible standard products may generally be returned within 14 days of delivery, subject to the Returns & Refunds Policy, product condition and applicable law. Different rules may apply to custom, personalised, specially sourced or made-to-order goods where permitted by law.
What if my product arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs or video of the product, packaging and affected area so that the issue can be assessed and the appropriate remedy arranged.
What warranty applies?
Unless a product-specific or supplier warranty states otherwise, the store warranty page currently lists 2 years for furniture and woodwork and 1 year for décor/accessories and upholstery/fabrics, subject to the published warranty terms and applicable law.
How do I track my order?
Use the Order Tracking page where tracking information is available, or contact us using the current details on the Contact Us page with your order number.
How can I contact SA Home Furniture?
Use the current telephone, WhatsApp, email or address details published at sahomefurniture.com/contact-us/.